I design AI experiences at Microsoft that feel less like software and more like somewhere you'd actually want to spend time. I work on Customer Service Copilot in Dynamics 365 and build AI agents, turning complicated data and dense workflows into something anyone can actually use. My goal is simple: give people tools that do the hard work quietly, so everyone spends more time with their coffee than with their stress.
Curiosity about people and how they experience the world drives everything I do, from research sessions to random conversations. Outside of work, that same curiosity spills into painting and film photography, two mediums that have no undo button and are somehow better for it.
Led end-to-end design of an LLM-powered AI system translating ambiguous user intent into actionable workflows, exploring new human-AI interaction patterns grounded in trust and interpretability.
Designed AI-assisted chat experiences for complex workflows, balancing speed, reliability, and trust through thoughtful interaction design and system behavior.
Built scalable design systems and component libraries for AI-powered Customer Service products, defining interaction patterns that feel native to emerging AI patterns.
Led a company-wide annual internal design event for 2,300+ participants, fostering craft, exploration, and learning through impactful storytelling.
Designed intuitive analytics that simplify complex data into easily digestible dashboards for confident decision-making.
Designed real-time dashboard experiences for Point of Sale systems, enabling users to monitor CRM data and dynamically interact with live information.
Reading
Dark Matter by Blake Crouch
Mind-bending sci-fi about alternate lives
GoodreadsListening
Donna Summer — MacArthur Park Suite
Doing
Taking film photos on weekends
There's something about waiting for the roll to develop
